Print-on-demand returns
Products are made to order. Please choose carefully and review product descriptions, sizing and other options before placing an order. We do not offer change-of-mind returns for incorrect size, colour or preference where the product is correctly supplied.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty or materially different from what you ordered, contact us at [email protected] with your order number, a description of the issue and clear photos where relevant. Please contact us as soon as practical so we can investigate with our print and fulfilment partner and arrange an appropriate remedy.
Printify may request that product issues be reported within 30 days of delivery and may require photographs for its fulfilment process. This operational timeframe does not limit any rights or remedies available to you under Australian Consumer Law.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies consumer guarantees or other rights that cannot lawfully be excluded. If a product has a problem covered by a consumer guarantee, you may be entitled to a repair, replacement or refund depending on the circumstances and the law.
Refunds and replacements
When a remedy is approved, we will explain the next steps. Refunds are returned to the original payment method where practical. Do not return an item before contacting us, as made-to-order goods may need to be handled through the fulfilment provider.
Contact
For help with an order, email [email protected] and include your order number.